Powering State Islamic Universities Management with Balanced Scorecard Insight

Rukiah Rukiah* -  UIN Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
Ananda Anugrah Nasution -  UIN Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
Wanda Khairun Nasirin -  UIN Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia

This study examines the relationship between the implementation of GUG, organizational culture, internal control, and management performance at State Islamic Religious Universities (PTKIN) in North Sumatra, with organizational commitment as a moderating variable. This research is a quantitative associative study conducted in 2023, focusing on PTKIN in North Sumatra Province. The research population consists of all program study leaders at State Islamic Religious Universities in North Sumatra. Data analysis was conducted using PLS SEM with the Smart PLS application. The research results indicate that Good University Governance (GUG) has a significant influence on management performance at PTKIN. Additionally, a strong organizational culture and effective internal control also positively contribute to management performance at PTKIN. Organizational commitment does not significantly affect management performance at PTKIN and does not moderate the influence of factors such as GUG, Organizational Culture, and Internal Control. This suggests that despite implementing GUG, a strong organizational culture, and an internal control system, organizational commitment does not significantly impact the strengthening of PTKIN management performance in North Sumatra. This research also indicates that management performance, measured by the Balanced Scorecard (BSC), is highly correlated with the integration of tawhid, such as financial performance being related to ihsan and israf, internal process performance being related to the principles of itqan and amanah, learning and growth performance being closely related to Tafaqquh fi 'l-Din and Ilm, and customer performance being related to Adl and Maslahah.

Keywords : Balanced Score Card; Internal Control; Good University Governance; Organizational Culture; Organizational Commitment.

  1. Abdel, A., Hussein, F. A., & Victorovna, T. (2023). Values , accountability and trust among Muslim staff in Islamic organisations. HTS Theological Studies 78(1) 1–6. https://scielo.org.za/scielo.php?script=sci_arttext&pid=S0259-94222023000100061
  2. Ali, A. J., & Weir, D. (2005). Islamic Perspectives on Management and Organization. Journal of Management, Spirituality & Religion, 2(3), 410 415. https://doi.org/10.1080/14766080509518602
  3. Astrina, F. (2016). Pengaruh Budaya Organisasi, Komitmen Organisasi Dan Penerapan Prinsip-Prinsip Good Corporate Governance (GCG) Terhadap Kinerja Perguruan Tinggi Dengan Pendekatan Balanced Scorecard (BSC). Jurnal Ilmiah Ekonomi Global Masa Kini, 7(1), 61–78. https://doi.org/10.36982/jiegmk.v7i1.105
  4. Bicocca, M., & Aboramadan, M. (2025). Organizational culture , innovation and performance : a study from a non-western context culture. Journal of Management Development 39(4), 437–451. https://doi.org/10.1108/JMD-06-2019-0253
  5. Chalid, L., Lannai, D., Syafi, M., & Basalamah, A. (2021). Performance Measurement Through Balanced Scorecard Approach. 8(2), Jurnal Manajemen Bisnis 8(2):352-359. https://www.researchgate.net/publication/383481686_Performance_Measurement_Through_Balanced_Scorecard_Approach
  6. Chupradit, S., Jasiyah, R., Alazzawi, F. J. I., Zaroni, A. N., Norvadewi, N., Mahmudiono, T., Sabit, S. H., Suksatan, W., & Bykanova, O. (2022). The impact of Islamic work ethics on organisational culture among Muslim staff. HTS Teologiese Studies / Theological Studies 78(4):a7332. https:doi.org/10.4102/hts.v78i4.7332
  7. Fitriyana, A., Prahiawan, W., & Kambara, R. (2023). Influence of Organizational Culture and Intrinsic Motivation on Employee Performance Through Organizational Commitment as an Intervening Variable. Management Science Research Journal, 2(1). 46–63. https://doi.org/10.56548/msr.v2i1.42
  8. Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (Third edition). SAGE.
  9. Haribowo, I., & Mulyani, S. D. (2021). Good University Governance of PTKIN Public Services Agency in Indonesia. JIA (Jurnal Ilmiah Akuntansi), 6(2), 516–533. https://repository.karyailmiah.trisakti.ac.id/documents/repository/artikel_susi-dwimulyani-dokumen-good-university-governance-of-ptkin-public-services-agency-in-indonesia.pdf
  10. Hariwibowo, I. N., Wulandari, C. E., & Setyohadi, D. B. (2022). Agency Relation in Online Charity Crowdfunding: The Role of Transparency to Attract Donations. IBIMA Business Review,1–18. https://doi.org/10.5171/2022.506046
  11. Helu, I. L. M. M., Pradana, D. W., & Setyawan, A. A. (2023). Pengaruh Organizational Culture Dan Commitment Organizational Terhadap Employee Performance. Jurnal Ilmiah Mahasiswa Manajemen, 12(1), Article 1. https://doi.org/10.33508/jumma.v12i1.4718
  12. Ilyasin, M. (2017). Balanced Scorecard : A Strategy for the Quality Improvement of Islamic Higher Education. 17(2), 223–236. https://files.eric.ed.gov/fulltext/EJ1166738.pdf
  13. International Commission on the Futures of Education. (2021). Reimagining our futures together: A new social contract for education. UNESCO. https://doi.org/10.54675/ASRB4722
  14. Islam, M. N. (2024). Understanding good governance in Islam: A conceptual analysis. International Journal of Islamic Thought, 1(1). https://www.researchgate.net/publication/352409518_Understanding_goo d_governance_in_Islam_A_conceptual_analysis
  15. Kayani, B. N. (2023). Impact of Organisational Culture on Organisational Commitment: Evidence from Pakistan. Journal of Accounting, Business and Management (JABM), 30(1), https://doi.org/10.31966/jabminternational.v30i1.793
  16. Marampa, A. M., Khananda, R. W. V., & Anggraeni, A. I. (2021). The Effect Of Organizational Culture On Organizational Performance. Icore, 5(1), http://jp.feb.unsoed.ac.id/index.php/Icore/article/view/1514
  17. Maulida, S., & Rusydiana, A. S. (2022). What is Islamic Management ? A Previous Studies. 1(1). https://pdfs.semanticscholar.org/a4da/6388325311d23ae6cef7515da9c2a49247a9.pdf
  18. Mogra, I. (n.d.). An Islamic Perspective on Ethics in Educational Research. 1–20. https://www.open-access.bcu.ac.uk/12948/1/Mogra%20An%20Islamic%20Perspective%20on%20Et
  19. Naranjo-Valencia, J., Sanz Valle, R., & Jimenez‐Jimenez, D. (2010). Organizational Culture as Determinant of Product Innovation. European Journal of Innovation Management, 13, 466–480. https://doi.org/10.1108/14601061011086294
  20. Rahman, M. K., & Arif, M. Z. U. (2008). Traditional Management vs . Islamic Management : Implementation of Islamic Management. The 1st Annual EuroMed Conference of The EuroMed Research Business Institute. https://www.researchgate.net/publication/368330505_Traditional_Management_vs_Islamic_Management_Implementation_of_Islamic_Management
  21. Rahman, T. M. M. S. A., et al. (2024). Islamic Ethics in the Workplace: A Transformative Approach to Integrity and Excellence. https://umrahinternational.com/2024/12/15/embedding-islamic-ethics-in-the-workplace-a-transformative-approach-to-integrity-and-excellence/
  22. Risanty, R., & Kesuma, S. A. (2019). Good university governance: Experience from an Indonesian university. Jurnal Perspektif Pembiayaan Dan Pembangunan Daerah, 6(4), 515–524. https://doi.org/10.22437/ppd.v6i4.6195
  23. Rowlands, J. (2017). University Governance Models. Dalam J. Rowlands, Academic Governance in the Contemporary University (hlm. 111–128). Springer Singapore. http://link.springer.com/10.1007/978-981-10-2688-1_6
  24. Rulyanti Susi Wardhani, Taufik Taufik, Luk Luk Fuadah, & Saadah Siddik. (2019). The Implementation of Good University Governance in State Universities. Jurnal Organisasi dan Manajemen, 15(1), 16–23. https://doi.org/10.33830/jom.v15i1.6.2019
  25. Suardhita, N., Rafik, A., & Siregar, O. (2021). The effect of organizational culture and organizational commitment on employee performance at Bank CIMB Niaga Tbk Branch Pondok Gede Bekasi. Journal of Economics and Business Letters, 1(1), https://doi.org/10.55942/jebl.v1i1.85
  26. Suliman, A., & Iles, P. (2000). The multi-dimensional nature of organizational commitment in a non-Western context. Journal of Management Development, 19, 71–83. https://doi.org/10.1108/02621710010308162
  27. Supriadi, S., & Ismawati, I. (2020). Implementasi Prinsip-Prinsip Perbankan Syariah untuk Mempertahankan Loyalitas Nasabah. Jurnal Hukum Ekonomi Syariah. Https://Doi.Org/10.30595/Jhes.V0i0.7002
  28. Syarifin, M. H., & Atmaja, H. E. (2023). The Influence Of Organizational Commitment, Organizational Culture, And Job Satisfaction On Employee Performance: A Literature Study. Journal Of Humanities, Social Sciences And Business, 2(3), Article 3. https://doi.org/10.55047/jhssb.v2i3.631
  29. Putri, I. G. A. M. A. D. (2012). Pengaruh Budaya Organisasi terhadap Kinerja dalam Perspektif Balanced Scorecard. Jurnal Akuntansi Multiparadigma. https://doi.org/10.18202/jamal.2012.12.7175
  30. Wua, I. W. G., Noermijati, N., & Yuniarinto, A. (2022). The Influence Of Organizational Culture On Employee Performance Mediated By Job Satisfaction And Organizational Commitment. Jurnal Aplikasi Manajemen, 20(3), Article 3. https://doi.org/10.21776/ub.jam.2022.020.03.07
  31. Zhang, W., Zeng, X., Liang, H., Xue, Y., & Cao, X. (2023). Understanding How Organizational Culture Affects Innovation Performance: A Management Context Perspective. Sustainability 15(8), https://doi.org/10.3390/su15086644

Open Access Copyright (c) 2025 Rukiah Rukiah, Ananda Anugrah Nasution, Wanda Khairun Nasirin
Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

FITRAH: Jurnal Kajian Ilmu-ilmu Keislaman
Published by Lembaga Penelitian dan Pengabdian Masyarakat
UIN Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
Jl. T. Rizal Nurdin Km. 4,5 Sihitang, Kota Padang Sidempuan
Phone: 0634-22080
Website: http://jurnal.uinsyahada.ac.id/index.php/F/
Email: fitrah@uinsyahada.ac.id