Pertanggungjawaban Hukum Penjual terhadap Barang Cacat dalam Transaksi E-Commerce Berdasarkan Perjanjian Elektronik

Diani Zahra Hapsari (Universitas Trunojoyo Madura, Indonesia)
Lucky Dafira Nugroho (Universitas Trunojoyo Madura, Indonesia)

Abstract


The advancement of information technology has significantly increased electronic commerce (e-commerce) transactions. While offering convenience and efficiency, this shift in consumer behavior has also raised legal concerns, particularly when consumers receive defective or non-conforming goods. This study examines the legal responsibility of business actors in e-commerce transactions involving defective products, using a normative juridical approach that refers to existing laws and legal literature in Indonesia. Based on Article 19 of Law Number 8 of 1999 on Consumer Protection, business actors are subject to strict liability for any losses incurred due to defective or inappropriate goods. This responsibility applies without the need for the consumer to prove any fault or negligence. The findings indicate that the strict liability principle provides a solid legal foundation for consumer protection. The legal framework ensures that businesses are accountable for the quality of products offered through digital platforms. Consistent law enforcement and greater awareness among business actors regarding consumer rights serve as essential efforts to build a fair and trustworthy digital trade environment. With the rapid transformation of the economic landscape through digitalization, safeguarding consumer interests and maintaining balance between the parties involved in e-commerce become critical components of a stable and credible marketplace.

Keywords


consumer protection, defective goods, e-commerce, strict liability

References


E. Saefullah dan Wirapradja, Penuntun Praktis Metode Penelitian dan Penulisan Karya Ilmiah Hukum, (Bandung: Kani Media, 2015).

Indrajit, R.E., E-commerce: Kiat dan Strategi Bisnis di Dunia Maya, (Jakarta: PT. Elex Media Komputindo, 2022).

Ahmad Fauzi & Ismail Koto, “Tanggung Jawab Pelaku Usaha terhadap Konsumen Terkait dengan Produk Cacat”, Journal of Education, Humaniora, and Social Sciences (JEHSS), Vol 4, No. 3, 2022.

Banu Ariyanto, Hari Purwadi, dan Emmy Latifah, “Tanggung Jawab Mutlak Penjual Akibat Produk Cacat Tersembunyi dalam Transaksi Jual Beli Daring”, Refleksi Hukum Jurnal Ilmu Hukum, Vol 6, No. 1, 2021.

Komang Bulan Tri Lkasmi Devi dan Ni Ketut Supasti Dharmawan, “Tanggung Jawab Pelaku Usaha Terhadap Konsumen terkait Cacat Tersembunyi pada Barang Elektronik dalam Transaksi Online”, Program Kekhususan Hukum Bisnis, Fakultas Hukum Universitas Udayana, 2016.

Rizky Amelia, Ilyas Sarbini, Adnan, dan Sukirman, “Penyelesaian Sengketa Konsumen dalam E-commerce di Indonesia”, FUNDAMENTAL: Jurnal Ilmiah Hukum, Vol 12, No. 1, 2023.

Cindy Aulia Khotimah dan Jeumpa Crisan Charinunnisa, “Perlindungan Hukum Bagi Konsumen Dalam Transaksi Jual Beli-Online (E-commerce)”, Business Law Review, Vol 1, No. 1, 2016.

Wiwik Pratiwi, “Negara Hukum, Pemenuhan Perlindungan Konsumen dan HAM (Telaah Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen)”, J-PeHI: Jurnal Penelitian Hukum Indonesia, Vol 1, No. 1, 2020.

Abdul Halim Nasution, “Perlindungan Hukum bagi Konsumen dalam Transaksi E-commerce (Analisis Klausula Baku pada Kasus Produk Cacat)”, Landraad: Jurnal Syariah & Hukum Bisnis, Vol 2, No. 2, 2023.

Faizal Rizaldi Kamil, “Tanggung Jawab Reseller terhadap Cacat Tersembunyi pada Produk Dalam Transaksi Elektronik (Studi di Indonetwork.Co.id), Jurnal Manajemen, Hukum, dan Sosial (JMHS), Vol 1, No. 2, 2023.

Ella Alvina Santoso dan Paramita Prananingtyas, “Tanggung Jawab Pelaku Usaha Terhadap Konsumen dalam Transaksi Jual Beli Melalui E-commerce”, NOTARIUS, Vol 17, No. 1, 2024.

Rianti, “Tanggung Jawab Pelaku Usaha Terhadap Konsumen Dalam Hal Terjadinya Shortweighting Ditinjau dari Undang-Undang RI No. 8 Tahun 1999 tentang Perlindungan Konsumen, Jurnal Magister Hukum Udayana, Vol 6, No. 4, 2017.

Yanci Libria Fista, Aris Machmud dan Suartini, “Perlindungan Hukum Konsumen Dalam Transaksi E-commerce ditinjau dari Perspektif Undang-Undang Perlindungan Konsumen”, Binamulia Hukum, Vol 12, No. 1, 2023.

Niru Anita Sinaga dan Sulistrudatin, “Pelaksanaan Perlindungan Konsumen di Indonesia”, Jurnal Ilmiah Hukum Dirgantara, Vol 5, No. 2, 2018.

Emmy Febriani Thalib dan Ni Putu Suci Meinarni, “Tinjauan Yuridis Mengenai Marketplace Berdasarkan Peraturan Perundang-Undangan di Indonesia”, Jurnal IUS Kajian hukum dan Keadilan, Vol 7, No. 2, 2019.

Johannes Johny Koynja, Sofwan, Rusnan, dan Erlies Septiana Nurbani, “Transaksi Perdagangan Melalui Sistem Elektronik oleh Pelaku Usaha E-commerce Dalam Memenuhi Targer Penerimaan Perpajakan”, Jurnal Kompilasi Hukum, Vol 4, No. 2, 2019.




DOI: https://doi.org/10.24952/yurisprudentia.v11i1.15438

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Yurisprudentia: Jurnal Hukum Ekonomi

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Yurisprudentia: Jurnal Hukum Ekonomi diterbitkan Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan Fakultas Syariah dan Ilmu Hukum 

Jl. HT. Rizal Nurdin KM. 4,5 Sihitang Padangsidimpuan

e-mail : yprudentia@gmail.com

ISSN CETAK: 2442-6822

ISSN ONLINE: 2580-5134

 

 Flag Counter

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License