ANALYSIS OF THE INFLUENCE OF SHARIA BANKING LITERACY AND SERVICE QUALITY ON BECOME DECISIONS SHARIA BANK CUSTOMERS
Abstract
This research was conducted at the Darul Al-Ikhlas Modern Islamic Boarding School and the sample of this study was educational staff. The background of the problem in this study is based on the theory of Islamic banking literacy increases, the decision to become a customer will also increase and the quality of service increases, the decision to become a customer will also increase. But the phenomenon in the field in this study is a pesantren-based school but there are still educational staff who still use conventional banks. The theory used in this study is the theory of Islamic banking literacy, service quality and decision making to become a customer of Islamic banks.
The theory discussed by researchers is related to the field of Islamic banking and consumer behavior. This theoretical approach is also related to the problem under study, namely Islamic banking literacy, service quality and the decision to become an Islamic bank customer in Darul Al-Ikhlas Islamic boarding school education staff and other theoretical supporters.
This type of research used is quantitative research. The samples used in this study were 41 samples with saturated sample technique. Data analysis techniques used validity test, reliability test, normality test, classic assumption test namely multicollinearity test, heteroscedasticity test, and autocorrelation test while hypothesis testing included t test and F test, R2 determination coefficient test and multiple linear regression analysis.
The results of this study indicate that Islamic banking literacy has a positive effect on the decision of educational staff to become Islamic bank customers at the Darul Al-Ikhlas modern Islamic boarding school. Service quality has a positive effect on the decision of educational staff to become customers of Islamic banks at the Darul Al-Ikhlas Islamic boarding school. Simultaneously, Islamic banking literacy and service quality influence the decision to become a customer of an Islamic bank. .
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PDFDOI: https://doi.org/10.24952/jsb.v4i1.8372
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INDEKS JURNAL
TIM REDAKSI
Editor In Chief
- Dr. Abdul Nasser Hasibuan, SE., M.Si., SCOPUS ID 57196074084 , Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
Managing Editor
- Ali Hardana S.Pd., M.SI., SINTA ID 6746127 Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
Editorial Board
- Rukiah, M.Si., SINTA ID 6724481 Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
- Nofinawati, MA., SINTA ID 6190151 Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
- Dr. Budi Gautama Siregar, S.Pd., MM., SINTA ID 6190049 Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Sumatera Utara, Indonesia
- Dr. Awaluddin, MA., Scopus ID 57220003271 UIN Bukit Tinggi, Sumatera Barat, Indonesia
- Dr. Aliamin,M.Si., SINTA ID 6190355 Universitas Syiah Kuala, Indonesia
- Dr. Ilham Hidayah Napitupulu, M.Si., Scopus ID 56968180000 Politeknik Negeri Medan, Indonesia
- Dr. Murniati Mukhlisin, M.Si., SCOPUS ID 57008083900, Institut Agama Islam Tazkia, Indonesia
- Dr. Idhar Yahya, M.Si, SCOPUS ID 57195229014, Universitas Sumatera Utara, Indonesia
Reviewer
- Prof. Dr. Mohammad Nur Rianto Al Arif, M.Si, SCOPUS ID 57797575100, Universitas Syarif Hidayatullah Jakarta, Indonesia
- Dr Mohamed Eskandar Shah Mohd Rasid, Ph.D., ID SCOPUS ID 57782928700, Associate Professor of Islamic Finance at CIS, HBKU, Qatar
- Hamed Ragab Abbas Rasyid, SCOPUS ID 7102564969, Fakultas Ekonomi dan Ilmu Politik, Universitas Kairo, Kairo
- Prof. Dr. Darwis Harahap, S.HI., M.Si., Scopus ID: 57219150085 Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
- Dr. Abdul Nasser Hasibuan, SE., M.Si., ID SCOPUS 57196074084, Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Indonesia
- Dr. Muhammad Kristiawan, M.Si., ID SCOPUS 57205367909, Universitas Bengkulu, Indonesia
- Prof. Dr. Iskandar Muda, SE., M.Si., Ak., CA., ID SCOPUS 57219085312, Universitas Sumatera Utara, Indonesia
- Prof. Dr. Isfenti Sadalia, MM., SCOPUS ID 57192412199, Universitas Sumatera Utara, Indonesia
- Rifki Ismal, Ph.d, ID SCOPUS 47061320200, STIE Tazkia dan Bank Indonesia
- Hendri Tanjung, Ph.d, ID SCOPUS 57224368001, Universitas Ibn Kaldun, Indonesia
- Dr. Saparuddin Siregar, M.Si, Scopus ID 58776925600 Universitas Islam Negeri Sumatera Utara, Indonesia
- Prof. Dr. Sirojuzilam, M.Si. SCOPUS ID 56880411600, Universitas Sumatera Utara, Indonesia
- Abdul Muis Hasibuan, Ph.D., SCOPUS ID 57201644913, Researcher at National Research and Innovation Agency, Indonesia
It Support Team
- Nofinawati, MA, SINTA ID 6190151 Universitas Islam Negeri Syekh Ali Hasan Ahmad Addary Padangsidimpuan, Sumatera Utara, Indonesia
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
ISSN Print: 2809-8781
ISSN Online: 2827-9344
FAKULTAS EKONOMI DAN BISNIS ISLAM
UNIVERSITAS ISLAM NEGERI SYEKH ALI HASAN AHMAD ADDARY PADANGSIDIMPUAN
Jalan T. Rizal Nurdin Km. 4,5 Sihitang Padangsidimpuan, Sumatera Utara, Indonesia
Email: journalofshariabanking@uinsyahada.ac.id